card declined

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  travalspabeauty · Member · Aug 26, 2022 at 9:56 pm

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  HI, My credit card keeps getting declined and my bank says its not their fault. How can I complete the transaction on the WP website?

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Aug 27, 2022 at 4:33 pm

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  Thanks for getting in touch. When we try to bill the card on file, we get a “transaction declined” message.

  It’s common for banks to flag transactions they’re not familiar with – you would simply need to contact your bank and let them know that this is a valid transaction.

  There is nothing we can do on our end to affect this, so your bank will need to be the one to fix this problem.

  I hope that clarifies things!