Card expired and missed payment

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  ponutorganics · Member · Dec 24, 2021 at 5:32 am

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  Hi our website is down and we didn’t notice the renewal card got expired. This is a huge impact on our business. Please help us recover our website

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  kokkieh · Staff · Dec 24, 2021 at 7:21 am

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  Hi there,

  I see you used to be on our eCommerce plan.

  Go to Upgrades ->Plans and add a new plan, and a new domain connection upgrade to reconnect your domain.

  Once you’ve added those, open a new live chat/email support request at https://wordpress.com/help/contact so we can help you restore your site to a backup from before the plan expired.