Card is Been Declined

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  erodepublicschoolwebsite · Member · Jul 31, 2023 at 6:53 am

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  My Card is been declined to make the purchase, we need support on this.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Jul 31, 2023 at 10:37 am

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  Hi there,

  I understand that you’re experiencing difficulties with your cards being declined when attempting to make a purchase on our platform. I apologize for the inconvenience and would be happy to help.

  Sometimes, banks may block transactions to certain websites or service providers, even if your cards work for other purchases. This could be the reason behind your cards being declined. To resolve this issue, I kindly request that you contact your bank to confirm if they are blocking transactions from WordPress.com.

  Additionally, please ensure that your cards are valid for online and international transactions, as this might be another factor preventing the transaction from going through.

  If the issue persists, we have alternative payment methods that you might find convenient. We accept PayPal, Apple Pay, and Google Pay. You can find more information on these payment methods in our Payment Methods documentation here: https://wordpress.com/support/payment/

  I hope this information helps, and please don’t hesitate to reach out if you have any further questions or concerns.

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  plancapture · Member · Jul 31, 2023 at 3:14 pm

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  I’m going through the same thing. My transactions are not block and one of the cards i tried amongst a few is a Revolut Card which is more than prepare for international transactions. I’ve also tried Google Pay. Nothing works as it appears to be a WordPress problem.

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  helper-heroponriki · Member · Jul 31, 2023 at 7:01 pm

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  @plancapture it looks like our billing support team already helped you with this. If you still have trouble, please respond to their email and they can better assist.

  For anyone finding this thread: If you’re facing a similar issue and need assistance, we kindly ask you to create your own thread. This will enable us to verify your account details and provide you with the best possible help. Simply follow this link to create a new thread: https://wordpress.com/forums?new=1

  Thank you so much for your cooperation! We’re here to support you.