Card Keeps Getting Declined

  • Unknown's avatar
    merakicollectiveproject · Member ·

    I’m trying to upgrade to a premium plan but my card keeps getting declined.
    I don’t know why. I have enough funds on it and I’ve previously bought a personal plan the same way but for some reason it keeps declining now.

    Also I’m using a visa giftcard, which is what I used to purchase the personal plan not to long ago.

    The blog I need help with is: (visible only to logged in users)

  • akumarjain · Staff ·

    The first step would be to contact your card company to see if they have blocked the transaction or if your card is enabled for international transactions.

    I am tagging this thread with modlook for the attention of the support staff to get an accurate answer. Please wait while someone from the support team gets back to you on this.

  • kokkieh · Staff ·

    Hi there,

    It looks like the card info is being correctly processed on our end, which means this is likely a problem with the provider who issued the card. Please contact them as @akumarjain suggested and make sure they’re not blocking the payment for some reason.

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