Cargo pago en tarjeta erróneo

  • Unknown's avatar
    franjagonal · Member ·

    Buenas tardes,
    Me habéis pasado un cargo de 16,99 euros en cuenta pero no encuentro el motivo, ya que no he contratado nada!
    Por favor solicito que ese me abone este cargo – WORDPRESS [redacted by staff] lo antes posible, o me veré obligada a llevarlo a mis abogados.
    Se pueden poner en contacto conmigo a través de una llamada [redacted by staff].
    Esperaré unos días antes de llevarlo a mis abogados y oficina del consumidor.
    Muchas gracias.

    Un cordial saludo,
    Cristina Navarro

  • staff-mckluskey · Staff ·

    Hi Cristina,

    there are no charges on the account you’re writing us from and I’m also not able to find any charge with the transaction number you gave us.
    Can you make sure that the transaction number is correct? https://en.support.wordpress.com/transaction-id/

    Once you have it, you can search for it at https://wpchrg.wordpress.com/.

    You’ll be able to use the Contact Us link on that page to contact our billing support team directly for further help with this – to track down the transaction we’ll need to get some additional information from you which we cannot discuss here in the public forums.

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