Cart empties when log in after checkout

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    WordPress Environment

    WordPress address (URL): https://cacaomae.com
    Site address (URL): https://cacaomae.com
    WC Version: 7.2.2
    REST API Version: ✔ 7.2.2
    WC Blocks Version: ✔ 8.9.2
    Action Scheduler Version: ✔ 3.4.0
    Log Directory Writable: ✔
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 768 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –

    Server Environment

    Server Info: Apache
    PHP Version: 7.4.33
    PHP Post Max Size: 512 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 6200
    cURL Version: 7.86.0
    OpenSSL/1.1.1s

    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.3.37-MariaDB-log
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔

    Database

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    WC Database Prefix: wp17_
    Total Database Size: 13.74MB
    Database Data Size: 12.21MB
    Database Index Size: 1.53MB
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    Post Type Counts

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    et_footer_layout: 10
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    nav_menu_item: 16
    page: 14
    post: 20
    product: 8
    sl-insta-account: 2
    sl-insta-feed: 1
    sl-insta-media: 1122
    sp_wp_carousel: 1
    whatsapp-accounts: 1
    wp_global_styles: 1
    wp_template: 2
    wpcode: 6

    Security

    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔

    Active Plugins (25)

    Total Upkeep Premium: by BoldGrid – 1.5.9
    Total Upkeep: by BoldGrid – 1.15.4
    WooCommerce Catalog Booster & Product Catalog Mode: by impleCode – 1.2.2
    Customer Reviews for WooCommerce: by Trustindex.io – 3.2.1
    Login/Signup Popup: by XootiX – 2.3
    Google Listings and Ads: by WooCommerce – 2.3.5
    WPCode Lite: by WPCode – 2.0.5
    Jetpack: by Automattic – 11.6
    Menu Cart Module Divi: by learnhowwp.com – 1.1
    Nav Menu Roles: by Kathy Darling – 2.1.0
    Post Types Order: by Nsp Code – 1.9.9.2
    Spotlight – Social Media Feeds: by RebelCode – 1.4.1
    Supreme Modules Lite – Divi Theme, Extra Theme and Divi Builder: by Supreme Modules – 2.4.2
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.22.24

    Use Any Font: by Dnesscarkey – 6.2.98
    WPC Added To Cart Notification for WooCommerce: by WPClever – 2.2.2
    Ajax add to cart for WooCommerce: by QuadLayers – 1.3.8
    Force Authentification Before Checkout for WooCommerce: by Luiz Bills – 1.4.3
    WooCommerce Payments: by Automattic – 5.2.0
    WooCommerce PayPal Payments: by WooCommerce – 2.0.1
    WooCommerce Shipping & Tax: by WooCommerce – 2.1.0
    WooCommerce: by Automattic – 7.2.2
    WP-Optimize – Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.10

    WP Chat App: by NinjaTeam – 3.2.1
    WPC AJAX Add to Cart for WooCommerce: by WPClever – 1.5.5

    Inactive Plugins (1)

    WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3

    Dropin Plugins (1)

    advanced-cache.php: advanced-cache.php

    Settings

    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ✔
    Order datastore: WC_Order_Data_Store_CPT

    WC Pages

    Shop base: #247 – /cacao-mae-products/
    Cart: #1990 – /cart/
    Checkout: #1996 – /checkout/
    My account: #1997 – /my-account/
    Terms and conditions: ❌ Page not set

    Theme

    Name: Divi
    Version: 4.19.4
    Author URL: http://www.elegantthemes.com
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔

    Templates

    Overrides: –

    Subscriptions

    WCS_DEBUG: ✔ No
    Subscriptions Mode: ✔ Live
    Subscriptions Live URL: https://cacaomae.com
    Subscription Statuses: –
    WooCommerce Account Connected: ❌ No

    Store Setup

    Country / State: United States (US) — Florida

    Payment Gateway Support

    PayPal: refunds
    products
    subscriptions
    subscription_cancellation
    subscription_suspension
    subscription_reactivation
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    Standard Card Button: refunds
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    subscription_payment_method_change_admin
    multiple_subscriptions

    WooCommerce PayPal Payments

    Onboarded: ✔
    Shop country code: US
    WooCommerce currency supported: ✔
    Advanced Card Processing available in country: ✔
    Pay Later messaging available in country: ✔
    Webhook status: ✔
    Vault enabled: ✔
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: ✔
    Tracking enabled: ✔

    Admin

    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
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    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page

    Disabled Features: minified-js
    new-product-management-experience
    settings

    Daily Cron: ✔ Next scheduled: 2022-12-29 16:22:32 +00:00
    Options: ✔
    Notes: 71
    Onboarding: completed

    WooCommerce Payments

    Version: 5.2.0
    Connected to WPCOM: Yes
    Blog ID: 209012577
    Account ID: acct_1LuKMsFtBUxLAYuP

    Action Scheduler

    Canceled: 1
    Oldest: 2022-12-09 16:11:06 +0000
    Newest: 2022-12-09 16:11:06 +0000

    Complete: 253
    Oldest: 2022-11-27 19:39:15 +0000
    Newest: 2022-12-28 18:30:10 +0000

    Failed: 5
    Oldest: 2022-11-17 17:33:58 +0000
    Newest: 2022-12-09 16:20:37 +0000

    Pending: 2
    Oldest: 2022-12-28 19:56:49 +0000
    Newest: 2022-12-28 23:04:21 +0000

    Status report information

    Generated at: 2022-12-28 18:50:52 +00:00
    `

    The blog I need help with is: (visible only to logged in users)

  • Hey there,

    It looks like you need help with WooCommerce, whereby this request can be sent via: https://woocommerce.com/my-account/create-a-ticket/

    We are unable to help with this issue via the WordPress.com forums.

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