Cart not shown

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  jasminvonfairytapes · Member · Apr 7, 2022 at 1:52 pm

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  Hey there,

  i already added two plugins, but still the cart is not shown. How can I change the Theme to allow the cart?

  Best
  Jasmin

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Apr 7, 2022 at 5:29 pm

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  Hi there,

  Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

  If you’re using the free version of WooCommerce you can post in their community forum, here:

  https://wordpress.org/support/plugin/woocommerce/

  Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

  https://woocommerce.com/my-account/create-a-ticket/

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  jasminvonfairytapes · Member · Apr 8, 2022 at 6:32 am

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  Hey there,

  I think it’s a theme-related problem. The theme is Russell. Have you ever heard from problem like that in this theme before?

  Have a good day!
  Jasmin

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  kokkieh · Staff · Apr 8, 2022 at 9:54 am

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  Hi Jasmin,

  Not all themes support all features added by any given plugin, and it looks like Russell doesn’t display this particular feature added by WooCommerce. This isn’t a bug, but just means support for this hasn’t been added to the theme.

  I see you’ve already had a live chat session with someone on the WooCommerce team who advised you to use a WooCommerce-compatible theme instead. That’s ultimately the best course of action here.

  If we can help with anything else, it’s best if you contact live chat support directly at https://wordpress.com/help/contact. In this forum we primarily provide support for free sites, and our ability to help with the more advanced features of your Business Plan site is limited here :)