case no (#6269443)

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  mariemargaret · Member · May 8, 2023 at 2:04 pm

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  Where is my site???

  I have send emails to yo and stilll my site is missing. I am paying the premium package and expect the level of service that im paying for..

  Happiness engineers? this is is a joke!

  Find my site, so I can run my businees or I will be charging WordPress for loss off earnings!!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  staff-zinnia · Staff · May 8, 2023 at 3:29 pm

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  Good Morning –

  Will you confirm the URL of the site that is associated with that premium hosting plan? Looking at the account you’ve used to contact us from, I don’t find any upgraded hosting plans.

  The charge details can help you locate the credentials needed to access the site. Enter those details on https://wpchrg.wordpress.com/ or directly through https://wordpress.com/support/account-recovery/