Categories have stopped working the way they used to

  • Unknown's avatar
    metrologystuff · Member ·

    Hi everyone, and thank you in advance for the help.

    Initially, when I set ‘Category A’ as the primary category and ‘Category B’ as the secondary, the post (Post 1) would show on the home page only within the primary category (Category A) and not in the secondary category (Category B).
    Then after ‘x’ amount of new posts within the primary category section have been added over a couple of days/weeks (e.g. Posts 2-4) the post that has just been dropped from the primary category section (Post 1 in Category A) would now appear within the its secondary category (Category B) until it then drops off after ‘x’ amount of new posts added within that category (Category B).

    But for some reason, as of the middle of September, this no longer happens. Posts now show in BOTH the primary and secondary category (Category A and Category B).

    Do you have any advice on what has caused this change and how to have the initial settings back to the way it was?

    Thank you once again in advance

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.

    WP
    Import a Website » Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a se

    Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help.

    Thanks!

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