Certificate installation in progress

  • Unknown's avatar
    parallax4digital · Member ·

    I migrated my hosting from Bluehost to WordPress.com, when I originally attempted to upload a theme or plugin I get a message saying ‘Certificate installation in progress. Hold tight! We are setting up a digital certificate to allow secure browsing on your site using ‘HTTPS’. I read that it should take 72 hours to finish. I think I’m on day 5 with it still it’s in progress, is there a problem with the SSL process?

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    dragstor · Member ·

    Hi there! 👋🏼

    I migrated my hosting from Bluehost to WordPress.com, when I originally attempted to upload a theme or plugin I get a message saying ‘Certificate installation in progress.

    […]

    I think I’m on day 5 with it still it’s in progress, is there a problem with the SSL process?

    Thanks for getting to us regarding this — I checked the domain, and from what I see, it’s configured to use WordPress.com name servers:

    • ns1.wordpress.com
    • ns2.wordpress.com
    • ns3.wordpress.com

    However, I noticed that the domain has a foreign A record, 162.241.217.141.

    According to the publicly available data, this is Bluehost’s IP:

    https://whohosts.pro/displaysourceinc.com

    What I suggest is to restore the default A records and restore default CNAME record.

    Here’s how:

    1. Log in to your WordPress.com dashboard
    2. Navigate to Upgrades → Domains
    3. Click on your domain
    4. Click on the 3-dots button
    5. Click on the “Restore default A records”
    6. Open the same menu again and choose the 2nd option, “Restore default CNAME record”

    Here’s a screenshot:

    After this, you can contact us via Live Chat so we can issue a new SSL manually or wait for the automated system to retry it. I suggest the Live Chat instead 😊

    WP
    Contact WordPress.com Support » Live Chat Support
    in WordPress.com Support
    3 min read
    Our live chat support, included in eligible plans, connects you with our Happiness Engineers to help you with any aspect of WordPress.com. This guide will show you how to reach live chat and make the most of your support experience. How to Access Live Chat Support To contact WordPress.com support via live chat, take the following steps: Visit your website’s dashboard. Click the qu

    I hope this helps!

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