Challenges with maintaining and updating my site

  • Unknown's avatar
    conewag1 · Member ·

    Our website was developed using WordPress in 2013. It was last updated by me in 2019. Our volunteer nonprofit just recently become more active after a relatively dormant period, and we need to update our website. I recently tried to log onto the website admin to update it and receive an error message that says ‘This page isn’t working, conewagocreek.net is currently unable to handle this request. HTTP ERROR 500.” I’m not sure what my options are. If I could get any help or assistance in how to resolve this error and proceed with website updating, I would greatly appreciate it. I will say in advance that I am not the most tech-savvy individual and don’t know a lot of the jargon (although I was successfully able to log in and maintain our website in years past). Thanks!

  • staff-doublebassd · Staff ·

    Hi there,

    I checked your site and it appears the site is using the open-source WordPress.org software and you need to seek help at these forums:

    https://wordpress.org/support/forums/

    Here is information on addressing the HTTP 500 error you are receiving:

    https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    These forums are for WordPress.com-hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would reach out to your site host for help as well.

    Thanks!

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