Change Address Broke Site

  • Unknown's avatar
    justin6c0b498bc0 · Member ·

    Hi I am working on a site for a client and I thought they had a domain setup separate from the admin and I was showing a preview of the site to the client when he asked about the name being incorrect. I went into the settings>General and changed the site title and WordPress Address(URL) to their name . After i changed it to their name it said the site does not exist but I now I don’t have an option to be able to edit the settings to fix the problem. Is there you can do to fix this problem?

    This is the site: https://aphockey.tempurl.host/

    The blog I need help with is: (visible only to logged in users)

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with AWS.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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