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  denisegtb · Member · Jul 19, 2018 at 12:40 am

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  A previous designer locked us out of the admin site where we can add plugins and themes. We have no way of doing any major designs without access. She will not get back in contact with us so we can get that login information from her. We would like to update our website, but can’t do so without this login. Any ideas how to either a) get access to the development admin or b) how we can get access to the plugins and themes?

  The blog I need help with is: (visible only to logged in users)

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  journeyhokkaido · Member · Jul 19, 2018 at 1:41 am

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  I’m adding modlook tag in this thread for staff intervention. They are the ones who can help you with this query as they will need to verify ownership of the website.

  Hope this helps! :)

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  gemmacevans · Member · Jul 19, 2018 at 9:55 am

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  Hi denisegtb,

  A previous designer locked us out of the admin site where we can add plugins and themes.

  Can you send a link to the site you are no longer able to login in?

  Just let me know and I’ll take a look.

  
  @journeyhokkaido — thanks for tagging this thread.