change administrator and credit card info – no password
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Hi – the administrator for this blog has left our company. We don’t have the admin password and need to transfer the administrator rights to another user and change the billing info to a new credit card. How do we do this?
The blog I need help with is: (visible only to logged in users)
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You are not the blog’s owner. Every blog has a sole owner and it is the person with the username account who registered the blog under that username account and associated email address. You must be logged in as the blog’s actual owner ie. as the original Admin under the exact same username account that registered the blog and purchased the upgrades for it to access
> Dashboard > Store > My Upgrades
> Dashboard > Store > Billing HistoryYou need to contact the blog’s owner and have her act on this. You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased upgrades to renew them or transfer the blogs and the upgrades to another username account.
To transfer a blog from one username account A to another username account B you must first log in under the username account A that owns the blog you want to transfer to the other username account.
Then you add the other username account B as an Admin of the blog.
adding users http://en.support.wordpress.com/adding-users/
user roles http://en.support.wordpress.com/user-roles/Then you A can use this process to transfer the blog to that username account B instead http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
NOTE: All upgrades must be paid for at the time of purchase. No purchase orders/invoices can be issued. > Dashboard > Store > Billing History is where the blog’s owner you can print out their receipt.
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