Change billing

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  marcushallenbergnexergroupcom · Member · Dec 13, 2023 at 12:59 pm

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  Hi

  Currently we have billing ‘connected’ to an account that is not an active account – it has been deleted.

  Now we see that our old ‘plan’ expires jan 31st and the automatic payment is off

  We have an account with billing information included. How do we make sure that you take money from the account with billing information instead of turning our services off on jan 31st

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Dec 13, 2023 at 1:40 pm

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  Hi there,

  Earlier this year, the upgrades associated with your plan were transferred to the account @eklundmaria. Since this account is now responsible for the upgrades, it’s important to ensure that a valid payment method is added to this account to avoid any interruption in your services.

  If you have access to the @eklundmaria account, please log in and add a payment method. This will enable the automatic renewal of your upgrades next month. Adding a payment method is a straightforward process, and you can find a guide on how to do this here: https://wordpress.com/support/payment/#add-a-credit-or-debit-card

  Once the payment method is updated, you can rest assured that your services will continue seamlessly beyond January 31st.

  If you encounter any issues or have further questions, please don’t hesitate to contact us. We’re here to help.