Change billing currency from euro to sterling
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Hi,
I would like to change the billing currency for my site from Euro to GB Sterling, and also to UK VAT.
My company is UK based.
Many thanks,
Bob
The blog I need help with is: (visible only to logged in users)
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re: currency conversion
Staff can help with that and this thread is tagged for a Staff follow-up. Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it. -
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When I say already done I mean that I have already subscribed.
I am still waiting for someone to change the currency for me
Many thanks
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Hey rootjosh,
I’m trying to make a payment for a redirect in CAD$17 but it won’t allow me to process Canadian funds. Can you help?
Thanks,
Liza -
Your account is set to CAD$ already, so it should let you pay using that currency. Are you currently connecting to the internet from within Canada? Are you perhaps using VPN or proxy that might be routing your connection through a different country?
Or is the problem specifically when you try to pay on the checkout page? If that’s where the problem is, it could be your bank is blocking the transaction. Can you please check with them and make sure that’s not the case?
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@kokkieh, I’m getting this popup message when I try to pay on the checkout page: “This transaction cannot be processed due to an unsupported currency.” I’m in Canada, want to pay Canadian funds, and a short while back I made a payment here so not sure why it’s not working now. My bank is Canadian so it wouldn’t reject Canadian payments.
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What type of card are you using? If it’s an AMEX card that can be the problem. AMEX payments in currencies other than USD sometimes fail. The problem lies between AMEX and PayPal, so there’s nothing we can do about it from our end.
If you have a non-AMEX card, can you try using that instead? Otherwise I can switch the currency to USD for you, in which case the payment should go through.
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I have to use AMEX, as it’s our corporate card. Can you change to USD so I can try that?
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I’ve changed the currency to USD. Please let me know if it still won’t go through, and thanks for understanding the situation.
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