change credit card details

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  stephenhughes · Member · Sep 12, 2015 at 6:48 pm

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  I have tried the options presented to me from wordpress and I get this reply…

  My Upgrades
  You don’t have any upgrades yet.

  It does not provide me with the option to CHANGE CREDIT CARD DETAILS

  I am confused and frustrated, as I have asked for support on Twitter repeatedly for two weeks and had no reply – I have also contacted Automattic

  I am trying to PAY WORDPRESS but it seems that they don’t want my money!
  Strange as I think wordpress is the best website for designing website and the harded to obtain support – not endless lists of options

  I have looked at what URL wordpress is telling me has expired (www.hunt-gather.co.uk)
  I contacted godaddy and they tell me it does not expire until FEBRUARY 2016

  CAN SOME ONE PLEASE LOOK into this my mirrored we site url (www.we-love-wood.com) and think this might have a domain that might have expired? I’m not sure, web design is not my line of work.

  either reply to (email visible only to moderators and staff) or (email visible only to moderators and staff)
  PLEASE ASAP as I do not want to loose my webistes and I want to solve any credit card issues!

  Thank you!!!

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 12, 2015 at 6:55 pm

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  http://www.hunt-gather.co.uk/ is not hosted by wordpress.COM. Our WordPress.COM support docs do not relate to WordPress.ORG software, and we cannot provide support for it. You are posting to the wrong support forum.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
  Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page

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  timethief · Member · Sep 12, 2015 at 6:56 pm

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  Please also read your earlier thread here https://en.forums.wordpress.com/topic/i-have-no-access-to-my-website-in-wordpresscom-since-i-transferred-the-post?replies=19#post-1392726

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  stephenhughes · Member · Sep 13, 2015 at 2:07 pm

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  Thanks for your time…. but the website I wrote was in WordPress.com
  and I had it mirrored to wordpress.org

  I keep getting told my account has expired but I know it is not the wordpress.org site so it must be the wordpress.com site and can not find a way of changing any credit card details there – and I have tried through godaddy and it has not expired there so I shall keep plodding on!

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  stephenhughes · Member · Sep 13, 2015 at 2:28 pm

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  I can send you a copy of the email from wordpress.COM to you.
  except I can’t attach files!