Change currency

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  rajatinfo · Member · May 6, 2020 at 1:47 pm

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  Hi! I’m interested in upgrading my jetpack plan, but my account is showing USD instead of INR. Is there a way to fix this?

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  smitsahatiya · Member · May 6, 2020 at 1:56 pm

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  Hi there,

  I am tagging this post for staff’s attention as matters like these can only be resolved by the internal team.

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  staff-doublebassd · Staff · May 6, 2020 at 2:00 pm

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  Hi there,

  I have changed the currency under your account from USD to NR. Please let us know if you have any questions.

  Thanks!

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  rajatinfo · Member · May 6, 2020 at 2:19 pm

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  I have tried both debit cards Visa(INR) and MasterCard(Internation) but I unable to pay. error show me “The transaction was declined. Please try another card. ” please help me asap.

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  rajatinfo · Member · May 6, 2020 at 2:59 pm

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  Paypal Support Indian currency. or any other option that’s can I pay?

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  staff-doublebassd · Staff · May 6, 2020 at 4:37 pm

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  Hi there,

  I see the four declines under your account. Particularly with Visa, the message we are receiving is Your card does not support this type of purchase. I know the Reserve Bank of India requires Strong Customer Authentication. If you do bank with RBI, I would reach out and see if they are declining your purchases from us due to that reason.

  Let me know what you find out or if that is not the case.

  Thanks,

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  staff-doublebassd · Staff · May 6, 2020 at 4:38 pm

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  If that is the case, I can send you a manual payment for the upgrade you’re wanting to purchase and we can see if that works.

  Thanks,