Change Domain Names without Double-Billing?

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  sstreaguscc28075543 · Member · Oct 1, 2024 at 4:53 pm

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  Hi All,

  I paid for a yearly subscription for a website a few months ago. I then cancelled my domain registration through WP (well past the 14 day period). I would like to use a domain I own through another provider on my paid website. It seems that WP is now treating it as a free website, and won’t let me change domain name without paying again for the website subscription (essentially double-billing me). Is there any way around this? Or at least to talk to live support?

  Thank you.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  marutim · Staff · Oct 2, 2024 at 4:07 am

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  Hello there,

  The plan for the site was cancelled on 01 October.
  
  I have restored the Premium plan for the site. You can check your purchases here: https://wordpress.com/me/purchases to verify the same.

  I see you are setting up a domain connection. You can follow this guide to help you with the steps.

  If you are getting started, we have this detailed guide to help you with your journey.
  
  More about getting started can be found here: https://wordpress.com/learn/

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  hhsdial · Member · Oct 2, 2024 at 4:36 pm

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  I was double charged as well on two different credit cards. How can I contact you so I can have one of the charges dropped?

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  marutim · Staff · Oct 3, 2024 at 3:56 am

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  @hhsdial You can contact us from your WordPress.com account with the details and we can take a look – https://wordpress.com/help/