Change email that widget is sending info to
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Hi there!
We have a website that sends reservations requests for our inn to an email. I need to change the email that it is being sent to do to changes within the company. How would I go about doing this… I have tried everything I can possibly think of. HELP!
Thanks!
-Julia
The blog I need help with is: (visible only to logged in users)
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Hi. I found an answer in an oldish topic which might still apply. In the topic “Stay theme: Reservations widget activation” the OP asks,
2) How can I set who receives notifications of reservations inquiries (and for that matter, I can’t see how to change the designee for the Contact form either…
A staff member responds,
The default forms will be sent to the e-mail address that’s set in the Settings->General for the site administrator. At this time, there is not a way to edit the recipient for the widget.
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Thanks for trying to help.. Here is what I have done so far with no luck. I cannot find anything under Settings>General that deal with the site administrator
-I have deleted the widget multiple times- still sends to the same person
-Deleted the account to which the email was attached to.. Still gets sent to it
-Deleted the account and the widget and then reset the widget.. still gets sent to them
-changed the email in the account that the reservation is being sent to.. still gets sent to the other email address
– I changed administrative roles.. and no luckANY more ideas would be amazing! I really need to switch this out of the current email.. Thanks for your time!
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We have a website
There is no “we” when it comes to website ownership. Each username account has a single email address associated with it, a single gravatar and only one primary blog can be linked to the username. Companies and/or groups do not own blogs. Every WordPress.COM blog has a sole owner and it is the person with the WordPress.COM username account who registered the blog under that username account and their associated email address.
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Okay, I can understand that. When I look under administrators there are 4 associated with the blog. None of those are under the email address that is receiving the messages from the widget. Where would I go to find the blog that it is associated with.
Thanks!
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@ juliawhirlpool,
I cannot find anything under Settings>General that deal with the site administrator
Sorry about that. The location has evidently been changed since 2013.
In addition to the advice by timethief…
From the Update Email Address support page.You can update your email address in your Account Settings, or in your Personal Settings under Users → Personal Settings in your dashboard.
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No worries! That is the confusing part to me. I have edited all of the emails so that the email that I am trying to get rid of is no longer listed. And yet it is still receiving the emails. I have gone into the personal setting for that account and changed it. No luck
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The sole owner of the blog is the person who registered it under their username account and associated email address. Contact that person please.
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@timethief I am in touch with that person and have access to the account. The email that the requests are being sent to is not the email associated with their account any longer. I have gone into their account to make sure of that. Unless there is somewhere that I am missing..
Thanks for your help
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Hope I haven’t misunderstood. You said.
I have…
-Deleted the account to which the email was attached to.. Still gets sent to it
-Deleted the account and the widget and then reset the widget.. still gets sent to them
-changed the email in the account that the reservation is being sent to.. still gets sent to the other email addressMaking changes to the account that it is being sent to will not alter the address it is sent to * The email associated with present account to which the website belongs is the thing that matters. You may change that at Account Settings, or in your Personal Settings under Users → Personal Settings in the dashboard, as mentioned above.
If that doesn’t work, then I would call for staff attention by adding a “modlook” tag to the sidebar here.
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* Though it should eventually, it would seem, prompt a request for a new email address if the account or email no longer exist. -
@timethief I am in touch with that person and have access to the account. The email that the requests are being sent to is not the email associated with their account any longer. I have gone into their account to make sure of that. Unless there is somewhere that I am missing..
Understand that you are not in a position to change the blog owner’s email address that they associated with the account when they registered. That’s a no can do.
If the email that the requests are being sent to is not the email associated with their account any longer the blog’s actual owner has to use account recovery to gain access to the account and change the email address. https://en.support.wordpress.com/account-recovery/
Understand also that you ought not to have and use any login information other than your own.
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When I say above, “You may change that…” email address, I mean that the owner/administrator of the account associated with the site can change it. I should have specified that the “you” in the cited WordPress support page refers to the person who registered the account. However, if the account has been deleted, as you mention, see timethief’s suggestion directly above.
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@ timethief,
Doesn’t any administrator have access to, the ability to edit, Account Settings, and Personal Settings pages, including the email address? The User Roles support page says:
An Administrator has full power over the site and can do absolutely everything. Administrators can create more Administrators, invite new users, remove users, and change user roles. They have complete control over posts, pages, uploaded files, comments, settings, themes, imports, other users – the whole shebang.
Nothing is off-limits for Administrators, including deleting the entire site. This is why we recommend having only one administrator per blog.
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