Change email: 'There was a problem saving your changes.'

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  stephenrichardaustin · Member · Jun 21, 2015 at 7:15 am

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  Wish to change email address in Account Settings. Attempted to change it, and got the message ‘There was a problem saving your changes.’ Need to change it as the old address is obsolete.

  The blog I need help with is: (visible only to logged in users)

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  stephenrichardaustin · Member · Jun 21, 2015 at 7:50 am

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  Edit. I’m aware that the same email address can’t be used across two wordpress accounts. I have the same email on a wordpress.org account. Is this preventing me from using it on the wordpress.com site?

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  ariwinokur · Member · Jun 21, 2015 at 7:56 am

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  A WordPress.com account and a WordPress.org account have no correlation. This would not cause your issue.

  I have tagged this thread so that it can be addressed by a staff member. Please make sure you are subscribed to this thread so that you know when the staff member responds. You can subscribe by clicking the “Subscribe to Topic” link on the right.

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  stephenrichardaustin · Member · Jun 21, 2015 at 8:03 am

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  Many thanks for that. Appreciated.

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  rachelmcr · Member · Jun 22, 2015 at 1:52 pm

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  Hi Stephen,

  What email address are you trying to change it to? (You can put the email address in your reply here and it will be hidden from everyone except staff.) I can check to see if there are any issues preventing you from using that email address with this account.

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  rachelmcr · Member · Jun 22, 2015 at 1:53 pm

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  You can also check to see if you already set up an account with that email address by entering it in our password reset form:

  https://en.wordpress.com/wp-login.php?action=lostpassword

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  stephenrichardaustin · Member · Jun 23, 2015 at 2:15 am

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  Hi Rachel,
  Thanks. It’s:
  (email visible only to moderators and staff)

  I’ve just tested this mail by entering in the password reset form. That took me to the WordPress.com login. I can login there using my present user name and email but it does not show up any other account linked to (email visible only to moderators and staff)

  As far as I can remember I think I did have another account with the (email visible only to moderators and staff) but, I took care to delete it some time ago.

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  stephenrichardaustin · Member · Jun 23, 2015 at 3:19 am

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  Edit. Found an old blog. Deleted it. Realise it might take some time for the changes to reflect through the system. However at the moment the current blog (www.stephenaustinblog.wordpress.com) is still giving the error message ‘There was a problem saving your changes.’ when trying to change the email address.

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  rachelmcr · Member · Jun 23, 2015 at 9:41 am

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  It isn’t possible to delete a WordPress.com account (only blogs) so if you’d like to use that email address with your account stephenaustinblog you’ll need to free it up by changing the email address on your other account first. (You can find more about that on our Update Email Address and Deleting Accounts support pages.)

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  stephenrichardaustin · Member · Jun 23, 2015 at 9:53 am

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  Thanks but I’m unable to log into that site because attempts to do so gives the error message ‘stephenraustin.wordpress.com is no longer available.The authors have deleted this site.’

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  rachelmcr · Member · Jun 23, 2015 at 10:19 am

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  You can log in at https://wordpress.com/wp-login.php using your email address and password, instead. That will log you in to your WordPress.com dashboard, and then you can head to your account settings to update the email address on the account.

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  stephenraustin · Member · Jun 23, 2015 at 11:05 am

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  Rachel,
  Sorry I jumped the gun and posted too hastily. I’ve since done that and fixed it. Please mark this as fixed and thanks for all your help.