change from wpcomstaging to wordpress.com

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  annasetla · Member · Dec 27, 2022 at 9:38 am

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  Hello,
  I have created my first website using Divi theme and its URL was: annasetla.wpcomstatging.com. But the website stopped working and URL have changed to wordpress.com. How can I get my website back? And why did it happen?

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  amiteshg93 · Member · Dec 27, 2022 at 10:28 am

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  Hi there, 

  Staff can help you out in this regard. 

  Thanks for your patience while the staff gets back to you. I’ve added Modlook for quicker responses. 

  Thank You. :)

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  staff-mckluskey · Staff · Dec 28, 2022 at 11:20 am

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  Hi there,

  I took a look at your account and, from what I can see, you have purchased a monthly Business plan subscription, and it expired. You now have a Personal plan, but it doesn’t allow the use of plugins or third-party themes, so you wouldn’t be able to use Divi again. Are you looking to upgrade your current plan?

  What are the goals you have for your site? We’ll be happy to advise based on that.

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  annasetla · Member · Dec 28, 2022 at 12:12 pm

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  I would like to have it as my personal site (which I created earlier). If I buy the business plan again will my site be visible? Or will I have to build it again from scratch?

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  annasetla · Member · Dec 28, 2022 at 12:16 pm

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  And how to direct traffic from an old url to the new one?

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  aleone89 · Staff · Dec 28, 2022 at 1:10 pm

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  Hello there,

  Happy to help you with this.

  I would like to have it as my personal site (which I created earlier). If I buy the business plan again will my site be visible? Or will I have to build it again from scratch?

  You wouldn’t need to rebuild it – it’s possible to restore the site as it was when the Divi theme and plugins were installed.

  Once purchased, you would need to go to Jetpack > Back ups > and restore to a date before the plan expired. We can also help with this action via https://wordpress.com/help/contact

  And how to direct traffic from an old url to the new one?

  With the business plan purchased, it’s possible to reconnect annasetla.pl, which will redirect the WordPress.com address to this domain.

  In any case, annasetla.pl would need to be connected in order enforce those redirects from WordPress.com. Outside of that, the redirects would need to be done at the registrar, if this is a function they provide.

  I hope this helps.