change in name servers does not hold

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  djsperaw · Member · Feb 7, 2015 at 12:47 am

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  Over the last week, I have changed the name servers, but when I log back onto that page, the change has reverted back to wordpress. How can I get them to hold?
  Thanks,
  Daniel

  The blog I need help with is: (visible only to logged in users)

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  thatrobyn · Member · Feb 7, 2015 at 1:08 am

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  Hey Daniel,

  Could you please tell me the name server settings that you are trying to save? I can see if I’m able to change those for you!

  Thanks much :)

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  djsperaw · Member · Feb 7, 2015 at 5:07 am

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  Many thanks Robyn; love your job title.
  I put down SimplestSolutions but made a mistake. The domain name I’m trying to work with is DiscoverInsights.org.
  The nameservers are:
  ns 8399.hostgator.com
  ns 8400.hostgator.com
  Let me know what I can do on this end,
  And again, thank you,
  Daniel

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  shawnajroberts · Member · Feb 7, 2015 at 5:14 pm

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  I just updated those for you with no problem:

  https://djsperaw.wordpress.com/wp-admin/paid-upgrades.php?page=domains

  If you were copying and pasting them with the space after “ns”, we were probably not able to save them as they were technically formatted incorrectly.

  Domain changes usually take several hours to fully take effect (and theoretically can take up to 72 hours). I’d recommend checking back in a few more hours. You can also try clearing your browser’s cache and cookies. Instructions can be found here:

  Solve Common Browser Issues

  If it’s still not working 24 hours from now, simply reply back and let me know. I’m happy to investigate further.