Change mobile number for two factor authentication

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  louisiem · Member · Apr 28, 2023 at 11:52 am

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  Hi, I’m logged in thanks to back up codes, but even though I’m logged in I cannot alter my security preferences as I no longer have access to the old phone number associated with the account.

  I have added in my new number as the recovery number but 2FA texts are still being sent to the old number so I cannot alter anything.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  helper-heroponriki · Member · Apr 28, 2023 at 2:40 pm

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  Hi there!

  You’ll need to first disable two-factor, then set it up again using the new number.

  You can disable the feature by going to your Two-Step Authentication page.

  The page will show that the feature is enabled, and you can click the Disable Two-Step Authentication button. This will prompt you to enter a code to confirm that you still have access to the device you initially used to set up two-step authentication. If you’re using an authenticator app, open it and provide the code it lists. If you’re using SMS, you’ll be sent a code to use. (This code differs from the code you used to log in to your account. You can also use one of your backup codes for this step.)

  Click Disable after entering the code, and your account will no longer be protected by two-step authentication.

  Let us know if you still have trouble!