Change name server

• 

  traveleaza · Member · Sep 3, 2017 at 9:23 pm

  • Copy link
  • Add topic to favorites

  I have moved my domain Travulla.com to Bluehost and deleted the donmian from wordpress. I have checked the name server and it is pointing to Wild West Domains, I have been in contact with the customer support for Wild West Domains and Bluehost and both of them have referred me back to wordpress.com. I have read the support notes on DNS and domain transfers that explains quite well how to change the name servers but my problem is I do not have travulla.com on the list of domains connected to my account, because I deleted it. How do i go about changing my domain name servers without having access to travulla.com

  The blog I need help with is: (visible only to logged in users)

• 

  labifrancis · Member · Sep 3, 2017 at 11:24 pm

  • Copy link

  Hi there,
  Did you change the name servers to the new host before transferring the domain? Name servers cannot be changed after you initiate the transfer.

  Have you read this support document?document:https://en.support.wordpress.com/move-domain/transfer-domain-registration/

  Let me know if you need further assistance.

• 

  traveleaza · Member · Sep 4, 2017 at 8:13 am

  • Copy link

  Hi

  No I didnt, to be honest, thought I had to change them on the new host, not the on the wordpress.com host. I called wild west and they told me I had to contact word press

• 

  traveleaza · Member · Sep 4, 2017 at 8:13 am

  • Copy link

  Hi

  No I didnt, to be honest, thought I had to change them on the new host, not the on the wordpress.com host. I called wild west and they told me I had to contact word.press

• 

  labifrancis · Member · Sep 4, 2017 at 8:57 am

  • Copy link

  Hi there,

  Yes, you are right. You have to change DNS on the new host, and that’s what I was referring to.

  When volunteers can’t provide help, we type modlook in the tags area for a staff reply.

  I have typed modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Please be patient and you will get a staff response soon.

• 

  kokkieh · Staff · Sep 4, 2017 at 9:05 am

  • Copy link

  Duplicate thread. Replied to you in https://en.forums.wordpress.com/topic/cant-access-my-name-server