Change of admin – past credentials not working
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Our former marketing manager left the business several months ago. We now have a replacement person in the role but she cannot access our website using the saved credentials from the former employee. Reset doesn’t work as it states account doesn’t look like email was set up. We need to fix this asap so we can make changes to our website.
Self-declared URL: http://www.metrotrainsau.com
Jetpack: Unknown
WP.com: UnknownThe blog I need help with is: (visible only to moderators and staff)
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Hi there!
I checked your website, and it is not hosted with us on WordPress.com.
We can’t access your site’s files or settings as we’re not your host. We’re therefore limited in the support we can provide for issues like this. The company you pay to host your site will be in the best position to assist further.
You can check more details here: Site Profiler – metrotrainsau.com
You can find more details on the differences between WordPress.com and WordPress.org in the link below:
WordPress.com vs WordPress.org
Thank you!
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