Change of admin – past credentials not working

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  melissahallb4c30d09a5 · Member · Feb 23, 2024 at 2:41 am

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  Our former marketing manager left the business several months ago. We now have a replacement person in the role but she cannot access our website using the saved credentials from the former employee. Reset doesn’t work as it states account doesn’t look like email was set up. We need to fix this asap so we can make changes to our website.

  Self-declared URL: http://www.metrotrainsau.com
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  yamphoenix · Staff · Feb 23, 2024 at 4:47 am

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  Hi there!

  I checked your website, and it is not hosted with us on WordPress.com.

  We can’t access your site’s files or settings as we’re not your host. We’re therefore limited in the support we can provide for issues like this. The company you pay to host your site will be in the best position to assist further.

  You can check more details here: Site Profiler – metrotrainsau.com

  You can find more details on the differences between WordPress.com and WordPress.org in the link below:

  WordPress.com vs WordPress.org

  Thank you!