Change of phone number – Login Issues
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Hello, my blog is https://tbjfansuk.wordpress.com/ where l publishes my blog. I also have a blogger ( https://watchedtbjoshua.com/ ) l allowed to be publishing on my site.
I recently changed my mobile number due to too many unwanted phone calls as well my wish to have a easy to remember number forgetting to change my number in my account before cancelling my number the ends with 60.
I have also misplaced my backup code due to moving home and l have tried many times to reset my password but it kept send the code to my cancelled number [redacted]. Please how can you help me? You can email at (email visible only to moderators and staff) which is my registered email address.
Thanks Michael
The blog I need help with is: (visible only to logged in users)
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Hello,
I am tagging this thread with “modlook” so that the staff can take a look on your query and send a manual email if possible.
Please do not share any sensitive/personal information on this public forum.
Thanks,
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Hi there,
I have sent a single authorization code to the email associated with the account, so that you can temporarily disable two step authorization and regain access to your account.
Please let me know if you have any other questions or issues.
Thanks!
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Thank you for your prompt response however, l am still waiting for the one time code which l haven’t received you.
Thanks
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Hello there, please check your email account including your spam folder.
If you are using gmail, please also check your inbox* tabs if you have them enabled. https://en.support.wordpress.com/email-notifications/gmail-issues/
You can also search for label:unread from:@wordpress.com
Let us know how that goes
*edited to add
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Thank you. I checked them all before getting back at you.
I am very sorry for bothering you. Do want me to provide my email address?Michael
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Hi there,
I sent an email to the address that is connected to the account you are currently contacting us from. Please let me know if you did not receive it.
Thanks,
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Hi again,
I am the owner of the sites, https://tbjfansuk.wordpress.com/ https://persecutionofchristian.wordpress.com/ https://watchprophettbjoshua.wordpress.com/, however, l am unable to log into https://tbjfansuk.wordpress.com/ which has Two-factor authentication set up with and because l changed my number due to unwanted phone calls and have not changed my number within first updating my number on my dashboard on my https://tbjfansuk.wordpress.com/ site. Anytime l tries to contact WordPress using or resetting my password it sends a code to my cancelled number that ends wit.
That’s why l am using https://persecutionofchristian.wordpress.com/ to contact you. I AM THE OWNER OF ALL THE SITESKind Regards
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I think I used (email visible only to moderators and staff) when l first registered and changed it 2 years later because my email was hacked twice within a month, plus BT decided to merge with Yahoo so created (email visible only to moderators and staff) and updated it in my dash and that’s the email address l have always used till l discovered WordPress now have the two step logging in place so l set it up using my [redacted] to receive a code to complete my login.
Because I setup the two-step authentication when l tries to use lost password to reset my account it sends the code to my cancelled phone number which l no long access to. I spoke with Vodafone this morning and asked if l can get my old number back but l was told the only way is to reverse back my number which would take 21 working days plus l would lose the prime / golden number ([redacted]) l paid £300.00 for.
I have searched all my email addresses to look for when l paid for my Theme years ago but l can’t find them.
Below are my email addresses.
(email visible only to moderators and staff) No longer in use
(email visible only to moderators and staff) My main one l use
(email visible only to moderators and staff) In use
(email visible only to moderators and staff) in use
(email visible only to moderators and staff) In use
I have attached my site verification -
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I have proved you with all my email addresses but you claim that not what’s record, that it mean that my account have been compromised? When l try to reset my password it sends the link to my cancelled number l also check all my email addresses junk mails etc. but nothing. I can’t my activation link when l first registered and also the code the l set up the two step verification with my number [redacted]
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Hallo, I have the same issue: Change of phone number
Please can you help me with my old account which has the same email address like the new account I created today, to be able to enter support. The new account has the known email address as recovery email address.
Thank you so much in advance. -
@watchingtbjoshua, telling us the email address you think is associated with an account, or an email address you own, does not in any way verify that you own a particular WordPress.com site or account.
I see you have replied to one of the emails we sent you and Sami is currently helping you there. Please reply to that email with the information we asked for so we can help you regain access to the correct account.
I am closing this forum thread to further replies to avoid further duplication.
@nofuffn, please do not post into threads created by other users. It is impossible that your old account has the same email address as the new account that you created today, as two WordPress.com accounts cannot have the same email address. If you’ve lost access to a site hosted on WordPress.com, you can find our account recovery process here:
- The topic ‘Change of phone number – Login Issues’ is closed to new replies.
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