change payment currency

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  lanottemag · Member · Sep 11, 2024 at 6:14 pm

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  I need to change payment currency and I cannot submit a request. It gives me rubles instead of euros

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  lanottemag · Member · Sep 11, 2024 at 6:17 pm

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  I need euros as payment currency

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  staff-miltonb · Staff · Sep 14, 2024 at 4:59 pm

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  Hi there. I can confirm your account is set to euros (EUR), so you should be able to use it for the upgrade.

  If that doesn’t help, can you please share a screenshot where we can see the problem? Also, let us know what kind of plan are you after . If you share more info about your goals with the site, I’d be happy to offer a few suggestions. :)

  In the meantime, you can learn more about the plans here:

  

  Choose a WordPress.com Plan

  in WordPress.com Support

  5 min read

  Choose WordPress.com to build your website with lightning-fast hosting, intuitive editing, and everything you need to grow your audience. This guide will help you decide which WordPress.com plan suits your needs. Included For Free No matter which plan you choose, including the free version of WordPress.com, your website will come with the following: The Essentials Best-in-class ho
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  ellylakes · Member · Oct 10, 2024 at 12:17 pm

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  Hi everyone,
  
  I would like to upgrade my plan. I created the account while I was in Switzerland, so the default currency is in CHF. I would like to change it into EUR. Could somebody help me?
  
  Thank you very much in advance.

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  synora10 · Staff · Oct 10, 2024 at 1:55 pm

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  Hi there,

  As staff-miltonb mentioned, your account currency is already in EUR as requested. If you have more than one WordPress.com account, you’ll want to be sure you’re logged into the correct WordPress.com account to see the EUR currency.
  
  If you’re still seeing another currency in the correct account, can you try clearing your browser cache? Here’s how: https://wordpress.com/support/browser-issues/#clear-your-browser-cache
  
  If the issue still persists after that, please let us know.  

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  ellylakes · Member · Oct 10, 2024 at 2:24 pm

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  Hi @synora10,
  
  I am a different user, I joined this conversation because I saw my topic of interest.
  In the end, I paid in CHF, and now that I upgraded my plan I should be able to get personalized help, I will later ask to change my profile in EUR.
  
  Thank you for your precious support so far.

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  noahshoaf27 · Member · Oct 10, 2024 at 2:59 pm

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  Hello.

  I am having a similar issue with my site. I want to upgrade my Jetpack Plugin, but the currency is in YEN instead of USD. I set my site up in Japan two years ago, but now I live in the U.S. I also tried clearing my browser history.

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  synora10 · Staff · Oct 10, 2024 at 3:57 pm

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  Hi @noahshoaf27,
  
  Your account currency was still in JPY (Japanese Yen). I’ve changed your account currency from JPY to USD, as requested.
  
  If further assistance is needed with your site or account, please start a new thread.
  
  Thanks!