Change the admin account
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Hi, the previous admin account user has left the company and I’m the new admin now. Now the account has been expired and I’d like to renew it. Can you please help?
The blog I need help with is: (visible only to logged in users)
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Hi there, I’ve flagged this thread for Staff assistance in recovering your domain.
Thanks for your patience while they get back to you.
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Hi there,
You have to contact the person that left the company and ask them to transfer the domain registration over to your account.
If that’s not possible, then you need to follow the steps outlined in our Account Recovery guide:
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Hi fstat, I can login to the account of the person left. However there’s no site in that account for some reason..
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Hmm, thanks for that.
It looks like one of the administrators removed lm1mdtanz from the site. Would you be willing to log in again as lium39 and add lm1mdtanz as an administrator again, so that they can administer the domain?
From there, user lm1mdtanz can renew, then transfer to one of the more active accounts using these steps:
https://en.support.wordpress.com/move-domain/transfer-a-domain-to-another-wordpress-com-account/ -
Hi supemovia, Yes I have tried that using lium39 to invite lm1mdtanz as the admin again. However we don’t have access to the lm1mdtanz email address anymore (the email account has been cancelled when the person left the company) so I’m not sure how to accept the invite now..
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Okay, while logged in as lm1mdtanz, can you change the account address to something that is valid? That setting is here:
https://wordpress.com/me/account
Just note you’ll need to use an email address that does not already exist. If your mail provider allows aliases, I’d recommend using one, but you may need to set that up with them.
You can then:
– confirm the address change (from the valid email account)
– Re-invite lm1mdtanz
– Accept the confirmation
– Manage the domain as you’d like.
Want to give that a go?
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Thanks supernovia, is there a reason why the new email address didn’t receive the confirmation email? I’ve tried two email addresses but none of them received the confirmation email of changing email address.
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I see that we have successfully sent the verification email to the last email address you used. Can you please check the email’s spam folder just in case the message landed there?
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@lm1mdtanz if you’re having trouble with it let us know; we want to help you get this resolved as quickly as possible.
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