Change URL, can't access site
-
Hello, I was changing the url of my website and now all of sudden I can’t access it! It like went blank and now when I view it the formatting and everything isn’t the same! I don’t know what to do because it doesn’t even show up in my account that I have a page!
-
You failed to provide any relevant detail that we can work with such as:
What is the exact URL starting with http:// of the original site you refer to please?
What is the exact URL starting with http:// of the changed domain you refer to please?
And, exactly which username account registered the underlying wordpress.com site?
I’m asking because we cannot accurately answer questions posted here until we have confirmed the URL referred to and verified the hosting. And, that is why we are all prompted to provide the relevant URL when we create a new thread.
-
The account it’s under is rjohns36
The original webpage was http://thinkncapture.org
The changed webpage was http://ronniejohnson.org -
We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin. Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built into WordPress.COM blogs. A wordpress.COM account is required to run the Jetpack plugin, but we do not provide Jetpack support on these wordpress.COM support forums. Please direct Jetpack issues to where they can get Jetpack support.
re: Jetpack support
Some Jetpack solutions are here http://jetpack.me/support/Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
You are posting to the wrong support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/
- The topic ‘Change URL, can't access site’ is closed to new replies.
WordPress.com Forums 