Changed email
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I’ve changed my email but the notifications are not sending to the correct address. When I login to WordPress.com it says ‘There is a pending change of your email to (email visible only to moderators and staff). Please check your inbox for a confirmation link.’ but the email I get says there’s nothing to do if you requested this change.
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Make sure your email address is correct here https://wordpress.com/me/account
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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That is where I am seeing that message about “a pending change”. It was changed weeks ago but my email notifications are still going to the wrong email address. (Including the notification that you responded to this question!)
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That’s weird and Staff will have to sort it for you. It’s a weekend so be patient while waiting for that to happen please.
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HI there,
The email you refer to is the one we send to the old address, and would have been sent to your Gmail address that’s currently still on your account. There is a second email that goes to the new address which includes a confirmation link.
Our logs show that second email was most recently sent to your new address two days ago, around the time you also created this thread. That address has not been confirmed yet.
Please check the hello@ address for that email. If it’s not in the inbox, check the spam folder, and any other filters or folders that might be set up. You can also try searching for “wordpress” if that email account has a search option.
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