Changed phone number, unable to login without verification code

• 

  nofuffn · Member · Mar 9, 2019 at 2:01 pm

  • Copy link
  • Add topic to favorites

  Hi,
  I’ve tried to log into my main account (not this one) but unfortunately I am not able to log in due to the two step authentication active. I’ve changed numbers and no longer have access to get the verification codes to log in. I’ve tried changing the password but it still sends a verification code to the old phone number. I’ve tried the account recovery form but I don’t have any information to verify. Please let me know if you need additional information. Thanks!

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Mar 10, 2019 at 12:01 pm

  • Copy link

  Hi there,

  Can you please tell us address of the site you’re trying to access?

• 

  nofuffn · Member · Mar 10, 2019 at 6:08 pm

  • Copy link

  Thank you for this reply.
  My main account is https://goezde.wordpress.com linked to two other accounts with my name

• 

  nofuffn · Member · Mar 10, 2019 at 6:10 pm

  • Copy link

  I apologize for the delay but I had no notification about your reply in my mailbox…

• 

  nofuffn · Member · Mar 10, 2019 at 6:22 pm

  • Copy link

  found it.

• 

  nofuffn · Member · Mar 11, 2019 at 6:14 am

  • Copy link

  Hi, there?

• 

  nofuffn · Member · Mar 11, 2019 at 7:29 am

  • Copy link

  Please can somebody help me?

• 

  nofuffn · Member · Mar 11, 2019 at 7:44 am

  • Copy link

  Do you need any further information? Kokkieh

• 

  kokkieh · Staff · Mar 11, 2019 at 8:18 am

  • Copy link

  Please note that every new comment you make on a forum thread, and each new reply you make to an email support ticket, causes your issue to move back to the bottom of the queue, meaning it takes us longer to get to it. In future, please don’t try bumping your issue like this, as it has the opposite effect of what you want. Instead, please be patient while waiting for someone to reply.

  My main account is https://goezde.wordpress.com

  Our records show that when you set up two-step authentication on that account you confirmed receipt of the backup codes we provided you. Please use one of those backup codes to access your 2FA settings and log back in.

  If you no longer have access to your backup codes either, please confirm if you still have access to the email address connected to that account.

• 

  nofuffn · Member · Mar 11, 2019 at 8:33 am

  • Copy link

  Pardon me, I got nervous. Thank youvery much for your reply. Unfortunately I don’t find the backup codes anymore. Yes, i do have access to the email address. It is the same address as the recovery email address for this account.

  Thank you for your reply,
  Goezde

• 

  kokkieh · Staff · Mar 11, 2019 at 11:05 am

  • Copy link

  Thanks for confirming.

  We’ve sent you an email to the address on file for that account. Please reply there so we can help you regain access to the account.

• 

  goezde · Member · Mar 11, 2019 at 10:47 pm

  • Copy link

  Thank you so much!
  Wish you a wonderful week,

  G.