changed url site down

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  mixingspoon · Member · Sep 20, 2022 at 4:28 pm

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  I attempted to change our Word Press url address and now the whole site is down and inaccessible. The old url was browardbutterfies.org/wpb The site domain name is hosted by Site5. I have not changed it there yet.

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-blorbo · Staff · Sep 20, 2022 at 5:45 pm

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  Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Site5.

  Because WordPress.com and WordPress.org are two separate entities, we cannot access files or data for sites hosted elsewhere, so WordPress.com staff can only assist with sites hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is an excellent resource for sites using the open-source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  And they have some options for you at https://wordpress.org/support/article/changing-the-site-url/

  Your hosting provider’s support team may also be able to assist.