Changed website attributes, can't access admin login

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  creativeideagal · Member · Sep 8, 2022 at 10:24 am

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  Hello:
  I was trying to troubleshoot why I couldn’t edit my home page on CreativeIdeaGal.com. I went to change the settings from http://CreativeIdeaGal.com to http://www.CreativeIdeaGal.com and then to https://www.CreativeIdeaGal.com because I wasn’t sure which one would work.

  As soon as I saved the changes to do: “https://www.CreativeIdeaGal.com” I immediately got an error message that “This site can’t provide a secure connection” and the I lost access to my administrative panel.

  I usually log in to my website using this: https://www.creativeideagal.com/wp-admin/

  Now, it redirects me to: https://wordpress.com/view/creativeideagal.wordpress.com which is my Wordpres (free_ site, but not the paid domain I own (CreativeIdeaGal.com).

  Can someone please help me get back in to my administrative panel (creativeideagal.com/wp-admin) to fix my problem?

  Thank you.

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Sep 8, 2022 at 4:47 pm

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  Hi there,

  I checked the debug and https://www.CreativeIdeaGal.com currently has a communication error with Jetpack:

  https://jptools.wordpress.com/debug/?url=http://www.creativeideagal.com/

  I would advise uninstalling and reinstalling Jetpack:

  https://en.support.wordpress.com/disconnect-jetpack-sites/

  Jetpack

  Hopefully, this would resolve any errors that are currently happening with Jetpack.

  If you continue to have issues, I would reach out to the Jetpack team and see if they can further assist you:

  https://wordpress.org/support/plugin/jetpack/

  Hope this helps.