Changes via SFTP not showing up on backend
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We had a developer build us a custom theme awhile ago. Now, I’m trying to add a new page layout option; I’m trying to do that by creating a custom template. However, the changes I’m making via SFTP aren’t showing up in the WP editor. I’ve enabled Developer mode in our host (Flywheel) and tried the clear cache refresh option, but still no dice. Any suggestions?
The blog I need help with is: (visible only to logged in users)
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https://publicpolicylab.wordpress.com/ is an old abandoned site.
I am sorry but unless or until you provide the exact URL of the site you refer to starting with http:// we cannot provide any accurate answers to your questions.
To save you time you can type the actual URL of the site you are referring to into http://whoishostingthis.com to determine who hosts the site(s) so you know where to post for support.
This is WordPress.COM support and that site may not be on our servers. To be clear here at WordPress.COM support we do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.Additional information:
Unless you have a wordpress.COM hosted site with a Business plan https://wordpress.com/pricing/ you cannot install any plugins in addition to those that are built in to all of our sites, and you cannot install third party or custom themes.There is no FTP access to WordPress.COM hosted sites.
Please read:
FTP access http://en.support.wordpress.com/ftp-access/
Blogger installed plugins http://en.support.wordpress.com/plugins/
Uploading Custom Themes or Third Party Themes
http://en.support.wordpress.com/themes/adding-new-themes/Business Plan
http://wordpress.com/pricing
https://en.support.wordpress.com/business-plan/
https://en.support.wordpress.com/seo-tools/Also note that if you upgrade to a Business plan and install plugins, and then downgrade to a lower plan, the plugins and all features unique to the Business plan will no longer be available for your use.
All sites with upgraded plans include access to live chat support. https://en.support.wordpress.com/live-chat/ https://wordpress.com/help/contact At times when all operators are busy or unavailable, you’ll be able to get through to private email support.
If you do not wish to purchase a Business plan see also: moving to self hosted WordPress http://move.wordpress.com
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Have you tried Flywheel support, they should be able to help you as you are using their dedicated hosting service for your WordPress site:
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Are you referring to http://publicpolicylab.org/?
publicpolicylab.org is hosted by Digital Ocean
Name Servers:
ns3.dreamhost.com
ns1.dreamhost.com
ns2.dreamhost.comThat site is not on WordPress.COM servers because we do not host it. Contact your web host for hosting issues and read on for software support.
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.
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