Changes won’t load from desktop

  • Unknown's avatar
    alexcorbishley · Member ·

    hello,

    Changes I make on my desktop won’t update to the site. I can use my ipad just fine to edit pages on the site, but when I try to edit (that works) then upload using my desktop it just spins – upload button is sometimes red vs. the normal blue. It also fails to upload images to the media section. When I open the site from Host Gator (my host) I get 502 Bad Gateway error and then it loads. I have not yet installed WP 6.1.1 as my site is not backed up.

    Thanks.

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host rentinmn.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at Hostgator. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, but as it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting/

    The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!

  • The topic ‘Changes won’t load from desktop’ is closed to new replies.