Changing

• 

  animauxenparadis · Member · Oct 16, 2017 at 5:24 pm

  • Copy link
  • Add topic to favorites

  Hello,
  I asked for a domain name transfer procedure (animauxenparadis.com) formerly hosted at WordPress.com which will now be hosted on OVH. I have now been able to validate this transfer via a first mail published by the company OVH but I must imperatively validate a second time my wish via an email coming from WordPress.com.
  Can you tell me where this situation is on your side? This procedure is very urgent since I must imperatively upload my site to my new host in the days to come.

  The blog I need help with is: (visible only to logged in users)

• 

  vishalmukadam · Member · Oct 16, 2017 at 5:28 pm

  • Copy link

  Hi there,

  I am tagging modlook to this thread so someone from staff will help you with this.

• 

  animauxenparadis · Member · Oct 16, 2017 at 5:29 pm

  • Copy link

  Thanks !

• 

  staff-zinnia · Staff · Oct 16, 2017 at 6:51 pm

  • Copy link

  Hi –

  This domain was cancelled on 2017-10-13 and is not active on your account any longer. It will not be possible to transfer the domain to OVH unless this domain is active on the account. These are the steps to do that: https://en.support.wordpress.com/transfer-domain-registration/

  It sounds like you cancelled the domain from your account in hopes that you could register it as new with OVH. Unfortunately this process will take about 90 days until the domain becomes available again.

  To continue using this domain I’ll need to restore it to your account. Please follow up to let me know if you’d like me to do this.

• 

  animauxenparadis · Member · Oct 25, 2017 at 8:39 am

  • Copy link

  Hi,

  Thanks for reply,

  If i want to restore it, it will be free ? Do you take any fees ? After this, can i continue my transfer to OVH without waiting 90 days ?

  Many thank’s,

• 

  staff-zinnia · Staff · Oct 25, 2017 at 4:08 pm

  • Copy link

  Hi-

  I’ve sent a note to our domain partner regarding animauxenparadis.com. Hopefully we can restore it for the regular renewal price of $26. Once I hear back from them I will let you know. The payment will be made through a link that will be emailed once we hear back.

  Yes, you’ll be able to transfer the domain after we get it restored.

• 

  staff-zinnia · Staff · Oct 25, 2017 at 4:17 pm

  • Copy link

  I’m back already, and with good news.

  The domain has been restored and will not expire until 2018-11-27.

  I’ve emailed a payment link your way. Once you submit payment you can proceed with the transfer. Be sure to read over those instructions carefully and know that it will take about a week for the transfer to complete from the time that you give the code to OVH.

• 

  animauxenparadis · Member · Nov 8, 2017 at 5:12 pm

  • Copy link

  Hello,
  I have submitted paiement. When will I be able to proceed with the transfer ?

  Many thank’s

• 

  staff-zinnia · Staff · Nov 8, 2017 at 7:28 pm

  • Copy link

  These are the step-by-step instructions to initiate the transfer: https://en.support.wordpress.com/transfer-domain-registration/

• 

  animauxenparadis · Member · Nov 27, 2017 at 6:12 pm

  • Copy link

  Hi,
  The transfer still doesn’t run.
  My new registrar told me that WordPress.com is blocking the transfer. WP gave me the code and then WP is blocking.
  I need it to run ASAP, because now I’m loosing money.
  I mean, what is that ? Why is this still not running ?

• 

  staff-zinnia · Staff · Nov 28, 2017 at 3:21 pm

  • Copy link

  Howdy –

  I can see that you’ve unlocked the domain for transfer. Did you receive a transfer code?

  If the new registrar does not accept the code I can manually generate a new one that should work. Let me know if that’s the case. I want to make sure I am on the same page with you before doing anything though.

• 

  animauxenparadis · Member · Nov 28, 2017 at 6:13 pm

  • Copy link

  Hi,

  Yes, give me the new code !

• 

  animauxenparadis · Member · Nov 30, 2017 at 1:59 pm

  • Copy link

  Hi,
  Still no manual code. Is there a problem ?

• 

  gemmacevans · Member · Dec 1, 2017 at 4:27 pm

  • Copy link

  Hi animauxenparadis,

  I’ve been looking into this and it appears our domain registrar has placed a transfer lock on animauxenparadis.com, which is blocking the transfer. I’ve contacted them to ask for the lock to be removed and will reply to you here as soon as I receive a reply from them.

  Thanks for your patience.

• 

  animauxenparadis · Member · Dec 11, 2017 at 1:38 pm

  • Copy link

  Hi,

  Still no news from your domain registrar that is blocking the transfer ? I’ve spent a lot of money in order to build me a new website. Because of this transfer lock, it’s unable to run well. Please, get me out of this !!

• 

  gemmacevans · Member · Dec 11, 2017 at 2:33 pm

  • Copy link

  Hi animauxenparadis,

  I’m afraid I haven’t received a reply yet but I’ve contacted them again today to see if there is any news. I appreciate you are waiting and I’ll try and get this sorted out as soon as I can :)

• 

  animauxenparadis · Member · Dec 11, 2017 at 2:35 pm

  • Copy link

  Thanks. I want a positive answer today. I’m waiting for TWO MONTHS !

• 

  gemmacevans · Member · Dec 12, 2017 at 9:24 am

  • Copy link

  Hi animauxenparadis,

  I just wanted to let you know I’m investigating the reason for the delay in this, I’ll reply to you here as soon as I can.

• 

  gemmacevans · Member · Dec 12, 2017 at 10:44 pm

  • Copy link

  Hi again,

  The transfer lock has been removed and you should now be able to transfer animauxenparadis.com:

  https://en.support.wordpress.com/move-domain/transfer-domain-registration/

  Come back to me if you run into any issues.