Changing Currency to pay for a plan

  • Unknown's avatar
    starsurveyinginc1 · Member ·

    I have just opened a site and would like to purchase a plan, but I am in the UK at the moment, and this is for an American-based site, therefore for business expenses, and keeping track of payments, as I will be using a US-based bank to pay, it would be much easier to purchase in USD, how do I change the payment plan options from GBP to USD?

    The blog I need help with is: (visible only to logged in users)

  • staff-naz06 · Staff ·

    Hi there,

    Your currency has been updated to USD, as requested. If there’s anything else we can help with, please let us know! :)

  • Unknown's avatar
    elietebchrani · Member ·

    It’s really odd that there isn’t an option to easily change the billing currency to USD!! Could you please update it for me?

  • Unknown's avatar
    shikhabafna97 · Member ·

    Hello!

    I would like to change my country from Italy to India so my currency changes from euro to indian rupees since I don’t live in Italy anymore (where I first bought my site). It would be super helpful! Thank you!

  • hacchism · Staff ·

    Hi @elietebchrani!

    Your currency has been updated to USD too, as requested. If there’s anything else we can help with, please let us know.

  • hacchism · Staff ·

    Hi @shikhabafna97!

    We have already helped you with this request on a different support ticket. You can now see your new currency (INR) reflected on your account.

    If there’s anything else we can help with, please let us know.

  • Unknown's avatar
    lukrue · Member ·

    @hacchism: Can you please change my currency to Euro, please.

    I have no idea why my currency is set to whatever it is now.

    Also I wonder why the user cannot change it. There are many forum posts since at least 2017 about this topic.

    When I ask the question in the support chat it says I need to click on “contact us” and send a request. However “contact us” leads again to the chat. When I ask if I can write a mail or talk with a human it says that this is only available for paid users. But as you understand my request is about the payment process in the first place.

    So this is a super bad user experience.

  • hacchism · Staff ·

    @lukrue Your currency has been updated to EUR, as requested.

    And thank you for your feedback. Self currency change is one of the feature requests we hear from our customers often. While we can’t guarantee if and when we can implement the feature, kindly note that our relevant team is aware of the request and looking into it.

    If there’s anything else we can help with, please let us know.

  • The topic ‘Changing Currency to pay for a plan’ is closed to new replies.