Changing email address: not working!

  • Unknown's avatar
    moniekf524ad260d · Member ·

    According to your support site, you will receive an email with a link to confirm your action when you change your email address . However, the mail you receive does not have a link, it simply states ‘If you made this request, you can safely ignore and delete this email.’

    Meaning that the system is waiting for your email confirmation before it confirms the change. But you cannot send this as you never received the link, and therefore the email address cannot be updated…

  • Unknown's avatar
    a18s · Member ·

    Hi there,

    Have you followed the instructions included in the document below?

    https://wordpress.com/support/email-address/

    What is the name of your account on the WordPress.com platform you need assistance with?

  • Unknown's avatar
    moniekf524ad260d · Member ·

    Hi,

    Thanks for following up.

    Yes, I followed the instructions from the video. It shows that you receive an email with a link. I did receive an email, but with the below text. As you can see there is no link, so it seems I cannot confirm the change…?

    Hi there,

    We recently received a request to change the email address for the WordPress.com user moniekf524ad260d from (email visible only to moderators and staff) to (email visible only to moderators and staff).

    If you made this request, you can safely ignore and delete this email.

    If you did not request this change, please respond to this email immediately.

    Regards,
    All at WordPress.com

    https://wordpress.com/

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