Changing host and upgrading
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Need to follow up from yesterday. I had wordpress take over hosting, as well as upgraded to Professional. Want to know if that has been accomplished, and if I can now cancel former host, dreamhost
The blog I need help with is: (visible only to logged in users)
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Hi @exopermaculture, please don’t cancel anything yet; as far as I can tell, you don’t have any sites on our servers yet.
Can you let us know the name of the site?
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@exopermaculture have you created any sites on our servers yet? These are all at Dreamhost.
If it helps, here’s the process you would use to import sites:
https://en.support.wordpress.com/coming-from-self-hosted/ -
Oh, when I was on a chat with wp yesterday I assumed that you would do this, not me. The process of doing it scares me. Can I have help with this. A chat with someone while it is going on? I am a VERY untechie 75-year-old woman.
Possible to have help with this tomorrow, Sunday? If not, I will have to wait until after 28th November, and I want to do it before then, if possible.
For example, when you say “server,” does this mean the platform (is wp a platform) that “hosts” a site? You see my ignorance.
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Oh, when I was on a chat with wp yesterday I assumed that you would do this, not me. The process of doing it scares me. Can I have help with this. A chat with someone while it is going on? I am a VERY untechie 75-year-old woman.
Possible to have help with this tomorrow, Sunday? If not, I will have to wait until after 28th November, and I want to do it before then, if possible.
For example, when you say “server,” does this mean the platform (is wp a platform) that “hosts” a site? You see my ignorance.
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I am going to bed now. But will be available all day tomorrow to do this with someone holding my hand, if possible.
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@exopermaculture rest well. When you’re awake again:
– You will need a paid plan for each site: https://wordpress.com/plans
– A business plan grants you quite a bit of hand-holding via a screenshare for each site. But all paid plans get live chat support or email support.
– You would not likely get a screenshare on a Sunday unless you had a business plan and scheduled the on-boarding right away, but you could try that, or aim for the next available appointment that works for you. You’ll get details on that when you sign up for a business plan.
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I had no idea I needed a paid plan for each site. That was not made clear to me when I chatted with the agent. And since the sites have not yet migrated to wordpress, and I had just upgraded on the dreamhost site prior to wordpress talking me into switching host to wordpress, and since I have already paid for the dreamhost upgrade, I’ve decided to cancel the switch from dreamhost to wordpress. I will reconsider this hosting option at the close of the new billing cycle. I will now go to the section of wordpress that received my invoice for $145, and hopefully, can cancel that cost. Thanks.
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@exopermaculture I’m glad I could help clarify that, and will pass that along to the rest of the team so they can be more clear. Thank you!
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@exopermaculture I went to find your upgrades and your previous chat, and they aren’t under this account. Were you logged into another account when you made the purchases?
If so, log out and log in again as that user so that you can cancel your upgrades here:
https://wordpress.com/purchasesIf you need more help, let us know.
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