changing MX record

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  lindamcmanusimages · Member · Dec 16, 2014 at 11:58 pm

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  I need to change my MX record as my e-mail is not working. My hose says it needs to be mx.ipage.com proiority 30 I have added that and it wont take it???? I am missing massive e-mails..pLease help!

  The blog I need help with is: (visible only to logged in users)

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  lindamcmanusimages · Member · Dec 17, 2014 at 12:00 am

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  I meant priority 10, it’s giving me a “This record cannot be added, as it conflicts with an existing record” error?????

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  thatrobyn · Member · Dec 17, 2014 at 12:33 am

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  Hello there!

  I changed your MX Record so that in the “mail handled by” area, I added the address given to you by your host: mx.ipage.com

  I’ve also made sure the priority of 10 is there. It is. You’ve adjusted that correctly.

  If this doesn’t work in the next 24-hours, you may need to go back to your domain registrar/email host and ask if there are any additional MX records you need to set up email at WordPress.com, using your custom domain.

  Please get back to me and let me know if I can help further. Thanks so much.

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  lindamcmanusimages · Member · Dec 17, 2014 at 12:35 am

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  Thanks, they also gave me a bunch of numbers: 66.96.140.188 and 66.96.140.189, but I think they just point to their site as a whole and not the e-mail…I will see if what you did does the trick..also, will all the e-mails I’ve been missing for the last week start to re-populate? Have a great night and thanks for your help!

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  thatrobyn · Member · Dec 17, 2014 at 1:00 am

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  Howdy,

  Thanks, they also gave me a bunch of numbers: 66.96.140.188 and 66.96.140.189, but I think they just point to their site as a whole and not the e-mail.

  You’re right. Chances are those numbers are the IP addresses that point to their servers. Let’s see how the new MX adjustments work out. If they don’t, I’ll troubleshoot the issue until we get you up and running.

  also, will all the e-mails I’ve been missing for the last week start to re-populate?

  These emails should be on your server at your email host. If they don’t download automatically, you may ask them how you can access those emails through their web mail feature. You can actually do that immediately if you wish. You don’t have to wait for the MX issue to be ironed out.

  Let’s be in touch very soon. If you need assistance testing that email address, let me know.

  Best to you.

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  thatrobyn · Member · Dec 17, 2014 at 1:02 am

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  One last thing :)

  I took a look at your domain registrar’s help site, assuming this is where you’ve setup your email account. If I’m wrong, you don’t have to worry about the following.

  I do see a different set of MX records here:
  http://support.melbourneit.com.au/articles/help/Melbourne-IT-Managed-Exchange-MX-records/?q=mx+record&fs=Search&pn=1

  If you’re set up with an entirely different host, disregard what I’ve linked above.

  Thanks!

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  lindamcmanusimages · Member · Dec 17, 2014 at 1:09 am

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  Thanks for all this. I am hosted woth iPage but registered through Verio (a subsidiary of Melbourne) My (removed) e mail is through iPage…soooo I think your adjustments should do the trick! If you want to test, perhaps try sending an e-mail to (removed)

  Thanks again, I hope it all irons itself out!!

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  thatrobyn · Member · Dec 17, 2014 at 1:15 am

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  Ah! Ok, I got excited for a moment :)

  I’ve sent an email to your address. Let me know if you receive it. It still might be early, but it’s worth a try!

  Thank you.

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  lindamcmanusimages · Member · Dec 17, 2014 at 1:20 am

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  Nothing yet :( but thanks for the effort! Fingers crossed by tomorrow it’ll correct itself.

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  thatrobyn · Member · Dec 17, 2014 at 7:36 pm

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  Hey there! Just saw your response to my email. So happy everything seems to be working well.

  If we can assist in any other way, please let me know.

  Happy holidays!