changing my host to bluehost

  • Unknown's avatar
    shueshue · Member ·

    I just signed up for Bluehost and need to transfer website

  • staff-totoro · Staff ·

    Hi there,

    Which site are you trying to transfer to Bluehost? I see you have a few on your account.

    We do not offer a migration service, but this guide will walk you through the process of moving your site to a traditional web host instead: https://move.wordpress.com/

  • Unknown's avatar
    shueshue · Member ·

    Thanks so much for responding. The site I need to transfer is “freetobe.” I’m going through the steps you sent me but I’m really confused. First of all when I was signing up for a Bluehost account I couldn’t use my first choice for a domain name so I asked the person that was helping me if I could choose a name later as I had a feeling we were going to keep trying out names and they would continue to show up as taken already.

    So he gave me a name to use so I could get in and set up my password. What he gave me is “apm.gxg.mybluehost.me” So I’m on bluehost and under “My Sites” (with the WordPress icon next to it) it shows “freetobe” which is the name of my site I had with WordPress and under that it has apm.gxg.mybluehost.me. When I go to the “Domains” tab I have “freedompains.com” which is the name I finally chose for my new website but it says “Unassigned” greyed out underneath it. When I try to login to wordpress it gives me an error. Invalid SSL certificate.

    When I initially log in to bluehost I’m at the point where it gives me a list of options with the first one being “Choose a theme.” I’m trying to do this but in the dropdown directly above it it says “freetobe” like this is the site I would be working on. Also it gives me themes I have to pay for which I thought there were free themes available. So from there I go to log in to WordPress thinking I will have access to free themes but then I get the error. Invalid SSL certificate.

    I know this is really convoluted but I hope you can help me out. I believe I will have to reach out to Bluehost to fix the SSL certificate. But it looks to me like right now my website name or domain I have with Bluehost is apm.gxg.mybluehost.me

  • kokkieh · Staff ·

    What he gave me is “apm.gxg.mybluehost.me” So I’m on bluehost and under “My Sites” (with the WordPress icon next to it) it shows “freetobe” which is the name of my site I had with WordPress and under that it has apm.gxg.mybluehost.me. When I go to the “Domains” tab I have “freedompains.com” which is the name I finally chose for my new website but it says “Unassigned” greyed out underneath it. When I try to login to wordpress it gives me an error. Invalid SSL certificate.

    Okay, first we need to make a distinction here between WordPress and WordPress.com.

    The forum you’re in now is for the hosting provider, WordPress.com. You have only two sites with us, http://freetobe.home.blog/ and https://seedubbefolio.wordpress.com/.

    You have a third site listed under My Sites, http://onetrulyme.com/, but that site is not hosted with us. That appears to be an old Jetpack connection and the site itself doesn’t appear to exist at all any more. If you want we can remove that Jetpack connection for you, but beyond that we have no control over that site.

    The new site you’ve created at Bluehost is not connected to this account in any way. You’re using WordPress for that site, but that’s the WordPress software, which is not the same thing as WordPress.com. If you want to manage that site via your WordPress.com account, you can use the Jetpack plugin to connect it here, but we have no control over the site itself.

    If you see “freetobe” when you log in via Bluehost, that’s because that is likely the site title you gave over there when you created that site. But I can guarantee you it’s not the same site as http://freetobe.home.blog/ here on WordPress.com, as there is no possible way that a site hosted on WordPress.com can be listed inside your Bluehost account.

    For any questions around your domain, SSL certificate, or your login to the WP-Admin dashboard, you’ll need to contact Bluehost support directly.

    For any questions about how the WordPress software works, you can ask the WordPress.org community at https://wordpress.org/support/forums/ – they provide support for that version of WordPress.

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