Changing number for two authentication

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  magicandcrochethook · Member · Oct 23, 2017 at 6:04 pm

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  Hi,
  I lost my phone number. I have codes to unblock site, but I want to change my phone number for another one. How can I do it?

  Kind regards,
  Sandra

  The blog I need help with is: (visible only to logged in users)

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  willowfyre · Member · Oct 23, 2017 at 6:30 pm

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  Hi magicandcrochethook!

  When you click on Your Account –> Security, you will see the following message for 2-Step Authentication:

  <i>Authentication codes are currently being sent to #########. If you wish to change this number, please disable Two-Step Authentication, then go through the setup wizard again.</i>

  Please let me know if you have any further questions.

  Thank you!
  Tonya

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  magicandcrochethook · Member · Oct 23, 2017 at 6:35 pm

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  Hi Tonya,
  I know about that option, but to disable Two-Step Authentication I need sms code from the number which is not working anymore.

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  willowfyre · Member · Oct 23, 2017 at 6:48 pm

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  I show that you can also use a backup code.

  Right above the field to enter a verification code, there is the following message:

  To verify that you wish to disable Two-Step Authentication, please enter the verification code from your device or a backup code and click “Disable Two-Step.”

  Do you have an additional backup code available?

  Thank you!
  Tonya

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  magicandcrochethook · Member · Oct 23, 2017 at 7:05 pm

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  Thank you. I didn’t see that option.