Changing password
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Hi! My password is set under the wrong email address. It is one of a previous developer that helped me. When I try to change the email address it wont let me and when I try to change the password it says I can not have the current username that I have as admin but when I try to change the username it wont work. I need to the email address on file changed to (email visible only to moderators and staff)
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there,
Hi there,
We can’t help directly because we don’t host mindfulnesstravelcompany.com on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.
Instead your host (Siteground) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) so our account recovery process will not work on sites that use a different login system.
The good news is that as long as you have access to the server control panel through Siteground, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/
You can ask Siteground support for direct assistance in completing the steps in that article; they would be in the best position to help.
Hope that points you in the right direction!
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