Changing premium themes

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  ashodara · Member · Aug 14, 2018 at 5:56 am

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  After having paid in advance for one year for a premium theme and if I want to change to another theme which costs different amount, what happens to my previous payment ?

  The blog I need help with is: (visible only to logged in users)

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  justjennifer · Member · Aug 14, 2018 at 6:07 am

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  Hi there, Premium themes are a one-time purchase and that Premium theme is then available for the life of your site on WordPressdotcom.

  Like all upgrades, there is a 30-day refund window, so if you are within the 30-days from date of purchase you can cancel and refund and then purchase a different Premium theme. If it is past that 30-day refund window, the theme is yours. https://en.support.wordpress.com/premium-themes/

  If a Premium theme doesn’t work out we offer a full refund up to 30 days from your purchase. To cancel your purchase and obtain a refund, please use the Cancel button on Purchases page https://wordpress.com/me/purchases

  Hope that answers your question, but let us know if you need any other help.

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  gemmacevans · Member · Aug 14, 2018 at 11:02 am

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  Hi ashodara,

  After having paid in advance for one year for a premium theme

  I checked your account and I can see you purchased the Premium plan rather than a premium theme. This plan includes unlimited access to premium themes, which means you can switch to a different premium theme as often as you like, at no extra cost.

  Without the Premium plan, premium themes would need to be purchased individually — in which case the 30 day refund period @justjennifer mentioned would apply if you changed your mind.

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  justjennifer · Member · Aug 14, 2018 at 11:22 am

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  Thanks @gemmacevans for the extra eyes here. :)

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  gemmacevans · Member · Aug 14, 2018 at 12:05 pm

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  @justjennifer — my pleasure and thanks for your help too :)