Changing subscription payments

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  japanworldcam · Member · May 2, 2017 at 11:48 am

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  The running of our WordPress site has recently changed hands, and we now need to change to a new subscription payment. Could you advise on the best way to do this?

  Kind regards
  Freddie

  The blog I need help with is: (visible only to logged in users)

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  dave2swords · Member · May 2, 2017 at 12:16 pm

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  Hello
  Go to https://wordpress.com/me/purchases/billing to change your payment options.

  best,
  dave

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  kokkieh · Staff · May 3, 2017 at 9:55 am

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  Hi there,

  I see your site, http://japanandtheworldorg.wordpress.com/, and the Premium Plan on it belongs to the username, shoresportfolio, while the domain, japanandtheworld.org, belongs to the username, madolphs61

  To which username should the site and upgrades belong?

  If the site itself should pass to a new owner, the current owner, shoresportfolio, needs to transfer it themselves, using the instructions here:

  Transferring a Site to Another WordPress.com Account

  That will transfer ownership of the site and the Premium Plan to the new user, and remove shoresportfolio as a user on the site.

  If only the Premium Plan has to move, I’ll need shoresportfolio to reply here and confirm to which user I should move the plan.

  The domain can only be transferred to someone else by the current owner. madolphs61 can transfer ownership of the domain by following the instructions here:

  Transfer a Domain to Another WordPress.com Account

  I recommend having both the domain and the plan in the same account, so the same user owns and are able to renew them both.

  Once the upgrades are moved to the correct account, that user will be able to add new billing details and renew the upgrades once they expire.