chareback issue but still on a paid plan

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  westleysargeant · Member · Nov 23, 2025 at 3:16 pm

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  Hi,
  I am unable to log into my WordPress account because it says my account is suspended due to a chargeback issue. I want to clarify that I have already paid for my plan, and I am currently on an active paid plan.

  Because of the suspension, I cannot receive verification emails or access my dashboard at all.

  Can someone please review my account, confirm my payment status, and reactivate my access as soon as possible? I’m happy to provide any proof of payment if needed.

  Thank you for your help.

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · Nov 23, 2025 at 3:46 pm

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  https://chainpayconsulting.wordpress.com/ is online. If you are talking about a different site/account then you’ll need to reveal that information

  If you have raised a Chargeback then you’ll need to cancel that if you did want to carry on using the site at WordPress.com. If you believe you HAVEN’T raised a chargeback and a mistake has been made then say so as there is a modlook tag here asking for a member of staff to reply here. i

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  nigeljoy · Staff · Nov 24, 2025 at 12:40 pm

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  Hi there!

  I see that our billing team has emailed you regarding a payment inquiry. Do you still have access to inbox of the email address associated with your WordPress.com account?

  I request that you reply to the email that we sent for resolving any payment issues on your account.