Charge

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  archefathome · Member · Oct 20, 2016 at 4:00 am

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  I was charged for a previous blog I’m not using anymore… and can’t seem to cancel it

  The blog I need help with is: (visible only to logged in users)

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  geoffreyshilling · Member · Oct 20, 2016 at 9:29 am

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  Aloha brunchpourdeux, Do you have multiple WordPress.com accounts? Are you logged in to the right account when you are trying to cancel your previous blog?

  Here are some Frequently Asked Questions about canceling:
  https://en.support.wordpress.com/faq-renewing-and-canceling/#canceling-your-plans-and-domains

  I have added the modlook tag so a staff member can assist you with this if you are still having trouble.

  Learn more about getting a moderator/staff reply for your questions:
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  timethief · Member · Oct 20, 2016 at 1:49 pm

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  I was charged for a previous blog I’m not using anymore… and can’t seem to cancel it

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. If you have a wordpress.org account and a wordpress.com account that could be confusing you.

  Are you referring to a specific website? If so then what is the exact URL starting with http:// of the site you refer to please?

  To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  staff-doublebassd · Staff · Oct 20, 2016 at 2:48 pm

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  Hi there,

  I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.

  Let me know if you have any questions.

  Thanks!