charge
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I’ve been charged $200? I didn’t request to make any payments
The blog I need help with is: (visible only to logged in users)
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Hi there,
Sorry for the inconvenience, I am tagging ‘modlook’ to this thread so someone from staff will check your billing status and get back to you.
Did you tried to upgrade your account with one of those plans.
If you’ve been charged, so please check the card or bank statement and are you able to see ”WP charge” let us know.
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Hi there,
I would be happy to assist you in cancelling and refunding your purchase. However, the upgrade that was purchased is not associated with the account you contacted us from. To confirm ownership, post in this thread under the username/account that purchased the upgrade. Then, I can look into refunding the subscription purchase.
Let me know if you have any questions.
Thanks!
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It won’t let me sign into the account for reason? I can provide proof that it is being charged to my card. I want the charges reversed ASAP as I did not make any payments and am not associated with that account any longer.
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What I post below applies only to sites hosted by WordPress.COM.
You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog and purchased the upgrade for it to access the blog’s dashboard. The Admin login link to the dashboard for every blog hosted by WordPress.COM is:
http://NAME_OF_BLOG.wordpress.com/wp-admin/
* You will have to replace “name_of_blog” with the actual blog’s name in that URL.
If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login correctly under the relevant username account.
You can update your email address here https://wordpress.com/me at any time.
If you did not register the site under your username account and do not have the required access, then you need to contact the person who registered the account and site under it, and have them act or transfer the site to your username account by using this process. http://en.support.wordpress.com/moving-a-blog/#transferring-your-blog-to-another-user-or-account
If the login information has been lost go to
https://en.support.wordpress.com/passwords/
https://en.support.wordpress.com/passwords/#lost-passwordThere is only one means of account recovery.
If you check each and every possible email address and account and are not successful gaining access to the blog(s) then you must complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff, and provide proof ownership, so they can contact you by email ie. not on these public support forums, which are available to everyone with internet access.
Support Staff cannot breach the privacy policy and provide the log-in information. You have to provide proof ownership to Account Recovery Staff to gain access https://en.support.wordpress.com/account-recovery/
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I have tried this, I think I changed my domain name to edenhynninenblog that is why it is different to whereiseden.
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Hi there,
I’ll email you to get the proof of ownership. Let me know if you do not receive the email.
Thanks!
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