Charge 2 times

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  lachicadelchandal · Member · Jun 10, 2015 at 2:21 pm

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  Hello,
  2 days ago, i started the 15 days free premium plan, but i canceled then i was charged with $86, and now i have nothing and im being charge with $99 for the free plan and $86 for the cancelation.

  So how can we resolve this?
  tks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 10, 2015 at 3:02 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  IMPORTANT NOTE: This is a peer support forum. If you wish to contact Staff about any of the charges you see on your statement, please use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

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  staff-ozmodiar · Staff · Jun 10, 2015 at 8:22 pm

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  It looks like a refund has been processed for these transactions. I will assume that the issue is resolved unless I hear otherwise from you.